Hi baji game Privacy Policy — Your Information Is Completely Safe With Us

This Privacy Policy has been established to protect the privacy of users of the websites and applications operated by hi baji game (hereinafter referred to as "we", "us", or "the platform"). This policy explains how we collect, process, store, and protect your personal information.

By visiting the hi baji game website, downloading the app, or creating an account, you are considered to have accepted this Privacy Policy. This policy forms an integral part of our Terms and Conditions.

We understand that sharing personal and financial information on an online gaming platform requires a great deal of trust. That is why hi baji game ensures the highest standard of data protection. Complying with applicable data protection laws in Bangladesh is our ethical responsibility.

Hi baji game collects your information in several ways. Full details are provided below:

a) Information you provide directly:

• At registration: name, email address, mobile number, date of birth, and home address.
• For identity verification (KYC): a copy of your National ID Card, passport, or driving license.
• At payment: bKash/Nagad/Rocket number and transaction details.
• Your messages and complaint details submitted when contacting support.

b) Automatically collected information:

• IP address, device type, operating system, and browser information.
• Your activity on the platform: pages visited, time spent, and games played.
• Transaction History: records of deposits, withdrawals, and bets.
• Cookies and session data (see the Cookies section for details).

c) Information received from third parties:

• Transaction confirmation details from payment providers.
• Risk assessment information from fraud prevention service providers.
• Verified information shared upon request from regulatory bodies or law enforcement authorities.

Hi baji game uses the data it collects for the following legitimate purposes:

• Service Delivery: Ensuring account management, deposit and withdrawal processing, and gaming services.
• Identity Verification: Managing the KYC process to verify your age and identity.
• Security Assurance: Detecting and preventing fraud, money laundering, and unlawful activity.
• Customer Service: Responding to your questions, complaints, and support requests.
• Service Improvement: Enhancing the platform by analyzing user experience.
• Promotional Communications: Sending bonuses, offers, and updates with your consent.
• Legal Obligations: Meeting regulatory requirements and fulfilling legal obligations.
• Responsible Gaming: Identifying unusual gaming patterns and providing timely assistance.

Hi baji game never uses your data for any purpose not stated in this policy. You will be notified before your data is used for any new purpose.

Hi baji game never sells your personal data. However, it may be shared with specific third parties in the following limited circumstances:

• Payment Providers: Minimum information required to process payments via bKash, Nagad, Rocket, and other providers.
• Identity Verification Service: Authorized verification agencies for completing the KYC process.
• Technology Partner: Software and infrastructure service providers essential for platform operations — all operating under strict confidentiality agreements.
• Legal Authorities: Providing information to authorities as required by court order or lawful investigation.
• Fraud Prevention: Specialized security service providers for fraud prevention.

The hi baji game website and app use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and manage secure sessions — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings (such as language and theme).
• Analytics Cookies: To analyze platform usage and improve our services.
• Security Cookies: To detect fraudulent activity and automated attacks.

Cookies can be managed through your browser settings. However, disabling essential cookies may prevent access to certain features of the platform.

Hi baji game uses industry-leading technical and organizational measures to keep your data secure:

• SSL/TLS Encryption: All communication between you and our servers is secured with 256-bit encryption.
• Data Encryption: Sensitive data (KYC documents, payment information) is stored encrypted on our servers as well.
• Two-Factor Authentication (2FA): Option to enable 2FA for an extra layer of account security.
• Firewall & Intrusion Detection: Round-the-clock network monitoring and cyber attack prevention measures.
• Access Control: Only authorized personnel can access your data, and only when necessary.
• Regular Security Audits: Regular security audits are conducted by independent experts.

Hi baji game does not retain your data longer than necessary. Retention periods depend on the type and purpose of the data:

• Account Information: For the duration the account remains active and up to 5 years after closure in accordance with legal requirements.
• Financial Transaction Records: Minimum 5 years in accordance with anti-money laundering regulations.
• KYC Documents: Up to 5 years from the account closure date, following verification.
• Customer Service Contact: Up to 3 years after resolution.
• Cookies and session data: Upon session expiry or at the end of the defined retention period.
• Marketing Preferences: Until consent is withdrawn.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

Every user of hi baji game is entitled to the following rights:

To exercise any of these rights, please contact the hi baji game support team. We are committed to responding to your request within 30 days.

Age verification is mandatory at registration on hi baji game. Identity is confirmed through national ID or other government-issued documents during the KYC process. If a user registers with false information and is later found to be a minor:

• Their account will be closed immediately.
• All collected personal data will be securely deleted.
• Relevant authorities may be notified as required by applicable law.

If parents suspect their child is using hi baji game, please contact our support team immediately.

Hi baji game may update this Privacy Policy from time to time. Changes may be prompted by:

• Launch of new services or technology.
• Changes in laws or regulatory requirements.
• Improvement of security measures.
• Improvements based on user feedback.

For significant changes, hi baji game will notify you in advance via email or an in-platform notification. The latest version will always be available on this page. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact the hi baji game support team:

Hi baji game takes every privacy concern you have with the utmost seriousness. We are here for you.